Returns & Exchanges
Due to the perishable nature of our artisanal cheese and charcuterie boards, we are unable to accept physical returns once a shipment has left our facility. If your order arrives damaged or fails to meet our quality standards, please contact our concierge team within 24 hours of delivery for a full replacement or refund.
Inspect Your Delivery
Upon arrival, immediately unbox your board and check that the temperature-controlled packaging is intact and the ingredients are fresh.
Document Issues
If you encounter any damage or quality concerns, take clear photos of the product and the shipping box from multiple angles.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of your delivery within 24 hours.
Resolution Process
Our team will review your claim and process a complimentary replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing